Return Policy


- If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving your order for store credit for the total price of the item(s).

- Please return items in original condition (unworn, unwashed & unaltered)

-item must be from Lu Fashion's online store.

-Merchandise must have all tags, including any Lu Fashion's hang tags attached.

- To ensure your item gets to us and because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order to us for your exchange to be processed. We will email you once your item has been received and issue you your store credit.

-Store credit is applicable for 30 days from the time we receive the merchandise. All purchase with the credit are automatically "final sale" (no change, no return)

*Any changes or credit applicable on the return policy will be made directly with

*Lu by Lolita, Seven by Lu and Lu Accessories are not responsible for online purchases.


The following are not eligible for change or credit and will be denied:

  • Intimates, underwear, socks, tights, swimwear, jewelry, hair accessories, belts, scarves, handbags, body suits and beauty products.
  • Returns received after 15 days of the original shipment date
  • All items on sale, been discounted or be part of a special order 
  • Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains
  • Shoes without the original box - the box must be free of damage, postage stickers or stamps


- IMPORTANT: Return postage will only be covered by Lu Fashion's in the case of damaged or wrong merchandising. 
- Lu Fashion's reserves the right to decline the return of your item(s) if the above terms have not been followed. 

If you have any questions about the status of you change or how to sent an item contact us at 

                Lu Fashion's Return Order #_______________

                PO BOX 193404

                San Juan P.R. 00919








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