Return Policy


- You may return the item(s) within 15 days of receiving your order for online credit for the total price of the item(s).

- Item(s) must be returned in original condition (unworn, unwashed & unaltered)

- Item(s) must be from Lu Fashion's online store.

-Merchandise must have all tags, including any Lu Fashion's hang tags attached.

- We suggest that you use a trackable and insured mail service, the company is not responsible for packages mailed to us. Exchanges or credits can take up to 2 weeks. We will email you once your item has been received and issue you your online store credit.

- Online store credit is applicable for 30 days from the time we receive the merchandise. All purchases with the credit are automatically "final sale" (no exchanges, no returns)

*Any exchanges or applicable credits previously explained will be made directly with

*Lu by Lolita, Seven by Lu and Lu Accessories are not responsible for online purchases.


The following are not eligible for exchange or credit, and will be denied:

  • Intimates, underwear, socks, tights, swimwear, jewelry, hair accessories, belts, scarves, handbags, bodysuits and beauty products.
  • Returns received after 15 days of the original shipment date
  • All items on sale, been discounted, be part of a special order or promotion
  • Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains
  • Shoes without the original box - the box must be free of damage, postage stickers or stamps


- IMPORTANT: Return postage will only be covered by Lu Fashion's in the case of damaged or wrong merchandising. 
- Lu Fashion's reserves the right to decline the return of your item(s) if the above terms have not been followed. 

If you have any questions about the status of you change or how to sent an item contact us at 

                Lu Fashion's Return Order #_______________

                PO BOX 193404

                San Juan P.R. 00919